Refund policy
Thank you for shopping at ORANGE FRUIT TECHNOLOGY CO., LIMITED! We are committed to providing you with quality goods and services. If you're not satisfied with your purchase, we offer a flexible return and exchange policy to ensure your shopping experience is hassle-free.
1. Conditions of Returns and Exchanges
Return Period: You have 14 days to apply for a return or exchange of goods, counting from the date you receive the goods.
Product Condition: The returned product must be unused and in its original packaging and labeled intact. Certain items, such as made-to-order items or clearance items, are not eligible for the return policy.
Reason for return: You can request a return or exchange for any reason, whether it is a quality issue or a situation in which you are not satisfied.
2. Return and Exchange Process
Application for return or exchange: Please submit a return application through our customer service email [email protected] during the return period, and provide the order number, product information and reason for return.
Return Address: We will provide you with the return address and relevant instructions after confirming the return and exchange request.
Refund processing: Once the returned item has been received and inspected for correctness, we will process the refund for you within 14 business days. Refunds will be made to your original form of payment.
3. Liability for Freight
Quality problems: If there is a quality problem with the goods, the return shipping fee will be borne by us.
Other reasons: If the reason for the return or exchange is not the quality of the product, the return shipping fee will be borne by the buyer.
4. Exchange Policy
If you need to exchange an item, please make sure that the item is eligible for return or exchange. We will do our best to provide you with an exchange service for the same item. If the item is out of stock, we offer a refund or another alternative.
5. Legal Requirements
According to the EU Consumer Rights Directive, you have the right to return or exchange goods within 14 days and request a refund. This policy does not affect your other rights under the law.
6. Contact us
If you have any questions about returns or exchanges, please feel free to contact ORANGE FRUIT TECHNOLOGY CO., LIMITED customer service team [email protected]